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🎰 Oh The Games We Play! Having FUN In Your Customer Service/Contact Center

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Fun Games to Play in a Call Center to Keep Reps Motivated. It is the job of the call center manager or supervisor to keep the representatives motivated to sell products and services. Since workers are limited to the call center, heading outdoors for some sunshine is not an option. Bring a spirit of fun and healthy competition to your call center with some motivational games.
Seven Motivational Games to Play in the Contact Centre 1. Call Centre Monopoly. While call centre Monopoly does require a fair bit of effort to implement, Julie-Ann, who plays it in her contact centre, says the game is great for “building morale and has a positive customer impact too.”
4 Call Center Contests to Encourage Productivity. Games like this are social and fun, helping agents to band together to help one another achieve their goals for group success. Another version of this game is called Battleship, where agents try to “sink” members of the opposing team.

The Single Best Team Building Exercise

Today call centers have to do more than just training sessions to keep employees enthusiastic about their jobs. Some jobs are inherently fun. For instance, food and wine critics wouldn’t really need a weekend getaway to instill an element of fun into their work. A call center, on the other hand, is one demanding profession. And you need the.
One way we can help them is by making the contact center THE fun place to work. The contact center can be a place where you can do things that you cannot do in any other department. You can yell.
Something as simple as buying some small chocolate bars for the break room could go a long way to making your call center a happy place to work. A hungry worker is a grumpy worker. Plus, employees love free treats and nothing puts a smile on someone’s face faster than a tasty snack.
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Oh The Games We Play! Having FUN In Your Customer Service/Contact Center Fun games to play at work in a call center

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As a call center manager, you have a great opportunity to improve your team’s performance. At the same time, you can make their work life much more enjoyable. And, that translates to better performance yet! When you engage your agents through exciting call center games, you not only put everyone in a good mood.
In the hectic work schedule we are caught in, fun games to play at work serve as a refreshing break. They help break the monotony and let the employees enjoy some time off. Fun games at work also serve as team building activities that motivate the employees to give their best.
The following customer service training games may seem trivial, but they do more than simply drive a concept or point home: they help foster a sense of teamwork and shared direction. Although each of these activities work brilliantly as general customer service training activities, there may be times you want to focus on a particular area of.

starburst-pokieSix of the Best Games for Your Contact Centre Fun games to play at work in a call center

Six of the Best Games for Your Contact Centre Fun games to play at work in a call center

It's a 24/7 call center so don't expect to be able to take days off when you want them, they either have to be available or you have to request them a year in advance in most cases. You have to kiss work/life balance good bye if you want to be a top producer.
The following customer service training games may seem trivial, but they do more than simply drive a concept or point home: they help foster a sense of teamwork and shared direction. Although each of these activities work brilliantly as general customer service training activities, there may be times you want to focus on a particular area of.
One way we can help them is by making the contact center THE fun place to work. The contact center can be a place where you can do things that you cannot do in any other department. You can yell.

Fun games to play at work in a call centercasinobonus

Filed under - fun games to play at work in a call center,Need to boost morale in the contact centre?
Why not try a game or a fun aside that can allow a little time off the phones and channel the competitive elements.
Call Centre Helper takes a look at six contact centre games that we have come across recently.
Games you can fun games to play at work in a call center yourself 1.
LUDO LUDO is a game that Lawrence Lavell, from LSL Property Services, said that their fun games to play at work in a call center agents loved and were always asking for.
Lawrence Lavell LUDO is a simple board game.
If an agent books an appointment they get one roll, if they close off business they get two rolls and if they hit the daily target they can get another two rolls of the dice.
The agents work in teams and the first team to get to the end wins a bigger prize.
This can be something like a £10 Marks and Spencer voucher.
Space Race Space Race is a quality-based game, where people get to move forward based on their quality scores.
The game consists of a large roll of paper that is hung from the ceiling to the floor.
There are 7 different levels that move from the Earth through the Stratosphere and up to the Moon.
The exact levels are Launch Pad, Troposphere, Stratosphere, Mesosphere, Thermosphere, Space and the Moon.
The game is played out over a period of 7—8 weeks.
Every week that an french manicure games passes their QA they get to advance one square towards the Moon.
If they fail their QA, they drop back two squares.
If an agent fails a mandatory part of their QAthey drop back to Earth and have to start again.
When a player gets to the Moon they win a reward.
You can adapt the game in a number of ways, for example, with multipliers for the team with the most improved QA score.
You could also have interim prizes for hitting different squares along the way.
Virtual stock market Kevin Phoenix recently did a game based on a virtual stock market, where the prices fluctuated based on the demand for stock from other agents.
In a sense it was a stockmarket game, but it was also a market game.
Agents were given credits, which they could spend on products, which they then had to sell, in order to earn more credits.
They could buy and sell whenever they wanted, if they had 30 seconds between calls they might check to see what was out there.
The game ran for a month.
It took a week for everyone to get into it, which can be an issue with some of the more interesting games.
It may be faster to buy an off-the-shelf version.
Here are three commercial contact centre games that could be useful.
Personality Poker Personality Poker is a commercial card game that is used to help give personality-based feedback to team leaders.
One of our readers, Graham Jones, has found it to be highly effective.
All the team leaders sit round a table and are dealt 9 cards each, except for one, who has 10.
The words are generally all positive.
The idea is that each team leader should end up with 9 cards that they feel best describe them in their hand, and in front of them will be how others see them.
They then have the opportunity to discuss it.
This game would probably not work with call centre agents who may not know each other too well.
Personality Poker costs £65.
Battleships Battleships is an online version of the classic game.
Battleships is all about spending reward points to find hidden ships.
If a game player finds a ship they will be given a randomly selected prize from those entered by the game administrators.
Once a ship has been found, other game players can try to add points and pick up additional prizes from the same ship, as long as they can work out which way the ship is lying.
They can choose what metrics reward points are given for.
It might be for making a sale.
Bonus points may be awarded for up-selling, the choice is completely down to the administrators.
Once enough reward points have been accumulated, a game user can then take a turn.
Players win a prize by revealing a square where a ship is hidden.
If the game administrators allow, they can also win a prize for gaining a certain position in the overall points leaderboard at the end of the dominoes play you with games can />Track Racing This is in many ways a little like an updated version of snakes and ladders The aim of the game is to move around the board as fast as you can.
Along the way you may hit the turbo squares and be given a useful boost.
Be careful, though, as you may hit an oil patch and spin back a few squares.
After a game user has collected enough points to take a go, they can roll the dice and their car will move around the board.
At the end of each go a game user will be given a chance to win a spot prize by car pedal fruit machine.
If they pick the correct pedal they will win a prize.
The eventual winner will be the game user who has travelled the furthest when the game deadline has been reached.
There are several ways you can win.
Firstly, you can win spot prizes as you go around by picking the correct pedal in the pedal fruit machine.
You can win the overall game by travelling the furthest around the track.
If the game administrators decide, you can also win a prize for gaining a certain position in the overall points leaderboard at the end of the game.
The games cost £5 per employee per month.
Click here for our Are you running any fun games to play at work in a call center games in your contact centre?
Really interesting article, I would like to try the stock market game however can not find a download for it.
Does anyone know where I can get it from?
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Call Center Tips: Fun Hunting Game Activity For Your Team



Oh The Games We Play! Having FUN In Your Customer Service/Contact Center Fun games to play at work in a call center

Six of the Best Games for Your Contact Centre Fun games to play at work in a call center

So, that is why I play games and not gamification contests.Have fun, make the game fun, make the contest fun, or do whatever to make it fun. If you do that, then the results and motivation will come naturally and you will have a better call center with lower attrition.
As a call center manager, you have a great opportunity to improve your team’s performance. At the same time, you can make their work life much more enjoyable. And, that translates to better performance yet! When you engage your agents through exciting call center games, you not only put everyone in a good mood.
40 Fun Office Game Ideas to Engage Employees. Here are 40 ideas that will help team building and have fun at work: 1. Pack up Your Troubles. so you could play it before staff or group meetings.

COMMENTS:


09.06.2019 in 03:07 Faebar:

вождь с ноутбуком - просто супер



03.06.2019 in 23:24 Zulurg:

Абсолютно с Вами согласен. В этом что-то есть и это хорошая идея. Я Вас поддерживаю.



07.06.2019 in 06:39 Marr:

Я хорошо разбираюсь в этом. Могу помочь в решении вопроса. Вместе мы сможем прийти к правильному ответу.



07.06.2019 in 15:25 Yozshujinn:

Я извиняюсь, но, по-моему, Вы не правы. Могу отстоять свою позицию. Пишите мне в PM.



10.06.2019 in 01:57 Kazrara:

Этот ответ , бесподобен



05.06.2019 in 13:59 Tushicage:

Хорошая вешь



04.06.2019 in 03:53 Moogukus:

Реально короткое



03.06.2019 in 09:41 Shaktile:

Сожалею, что не могу сейчас поучаствовать в обсуждении. Не владею нужной информацией. Но с удовольствием буду следить за этой темой.



06.06.2019 in 05:54 Malazahn:

Это не так.



11.06.2019 in 00:39 Nikokree:

Люди в древности не любили много говорить. Они считали позором для себя не поспеть за собственными словами…



04.06.2019 in 01:28 Samurg:

По поводу ваших мыслей чувствую с вами полную солидарность, очень хочу увидить Ваше более расширенное мнение об этом



05.06.2019 in 06:49 Kajirisar:

На мой взгляд это очень интересная тема. Предлагаю Вам это обсудить здесь или в PM.



07.06.2019 in 08:09 Mezitaur:

супер пупер



07.06.2019 in 13:24 Gronos:

Нет, напротив.



10.06.2019 in 19:57 Samukora:

Интересно. Мнения разделились. Ща заценю



12.06.2019 in 07:09 Gardalar:

Эта фраза, бесподобна ))) , мне нравится :)



08.06.2019 in 06:49 Dairan:

Оч классна.. Люблю такие



09.06.2019 in 02:37 Kagabar:

Отличный вопрос



07.06.2019 in 23:50 Kazijind:

Прямо в яблочко



05.06.2019 in 16:32 Fenos:

тю..тупость какая-то



10.06.2019 in 23:28 Mooguktilar:

Разрешите помочь Вам?



04.06.2019 in 15:28 Tygolabar:

Любопытно....



07.06.2019 in 16:58 Kigagal:

На каком-то сайте я уже читал почти такую же подборку инфы, но все равно спасибо



04.06.2019 in 07:41 Shajinn:

Это — невозможно.



04.06.2019 in 03:56 Akinor:

Полезный вопрос



08.06.2019 in 18:05 Gojin:

Я считаю, что Вы допускаете ошибку. Давайте обсудим. Пишите мне в PM.




Total 26 comments.